Return & Exchange Policy

MYLOR.online — Return & Exchange Policy

Your satisfaction matters to us. If something isn't right with your order, here's how our return and exchange process works.

Return Window
Returns or exchanges are accepted within a limited window after your purchase date. Please make sure to reach out within this timeframe to be eligible.

How Returns Work
Please note that returns do not qualify for a cash refund. Instead, you'll receive a discount code equal to the value of the returned product, valid for future purchases on our site.

You're Covered If:

• You received the wrong order
• The product received doesn't match its description
• The item arrived faulty, despite being sold as working

Items Not Eligible for Return
Products that show signs of use beyond inspection, are damaged due to misuse, or are missing original packaging may not qualify for return or exchange.

How to Request a Return or Exchange
Contact our customer support team with your order number and details of the issue, along with photos of the product if applicable. Our team will review your request and guide you through the next steps.

Processing Time
Once your return is approved, your discount code will be issued promptly so you can use it on your next order.

Exchanges
If you'd prefer an exchange instead of a discount code, let our support team know and we'll help arrange it based on product availability.

If you have any questions about our return process, feel free to reach out through our Contact Us page.